COVID-19 SERVICE UPDATES
Thank you for taking a moment to read this page to check for answers to questions. We understand that planning an event is stressful and having to deal with a nationwide pandemic while planning can lead to higher levels of stress. One of our main focuses is to provide clarity for our clients by providing as much information as possible on our website for ease of access. This page will be updated as much as possible.
Updates from the Govenor's Office
There is a plan to reopen the state county by county. This means that the rules may differ by county depending on which phase of reopening they are in. You should visit the official web page to view resources and see the status of each county: https://govstatus.egov.com/or-covid-19/
Event Delays and Cancellations
mynewdj by Hands On Music, LLC will do whatever we can to accommodate our clients, in accordance with our contract. We prefer that clients delay events rather than cancel events. Of course, delaying an event is subject to availability. Here is the language from our standard contract (your specific contract may have differing language).
Standard Contract Language
Terms of Agreement
- The term of this Agreement (the "Term") will begin on the date of this Agreement and will remain in full force and effect until the completion of the Services, subject to earlier termination as provided in this Agreement. The Term of this Agreement may be extended with the written consent of the Parties.
- In the event that either Party wishes to terminate this Agreement, that Party will be required to provide 10 days written notice to the other Party.
- In the event of an emergency, either party may terminate this agreement with less than 10 days written notice.
- If this agreement is terminated:
- The client may request that the contractor provide a refund on the deposit, providing a reason for cancellation to the contractor. The contractor retains the right to decide whether or not to refund the deposit based on the reason provided by the client.
- In the event of an emergency that prevents the contractor from performing the duties outlined in this agreement, the contractor may terminate this agreement with less than 10 days written notice. The contractor will provide a refund and notify the client as soon as possible. Here are examples of emergencies that may cause the contractor to terminate this agreement with less than 10 days written notice (this is not an exhaustive list of reasons):
- Death (of contractor, family, or close friend)
- Serious Injury (of contractor, family, or close friend)
- Any contagious sickness
- Natural Disaster
Plain English Explenations
We are planning to honor all requests for deposit refunds, but in accordance with our contract we reserve the right to decline a deposit refund request. We hope that our clients will do whatever they can to keep us as their hired event DJ and only seek to cancel when it is absolutely necessary. We plan to do the same thing for our clients. We also understand that Government shelter in place laws as well as health quarantines, travel disruptions, and even layoffs may severely impact our client's ability to follow-through on their event as scheduled. This is the reason why we have such a low non-refundable deposit cost; in the event that a client has to cancel it ensures that our business can continue to operate without experiencing major financial loss and provides the client with a low-cost risk.
If you have specific questions about your upcoming event, please contact us directly.
Understanding How Our Business Operates
Hands On Music, LLC (dba mynewdj) is a Limited Liability Company registered with the State of Oregon. Aaron Harris (DJ Harris) and Kelsey Harris are co-owners of the company. DJ Harris is the sole DJ providing mobile DJ services. We do not have a storefront so our main way of interacting with potential clients is by virtual means. We monitor emails, contact forms, and website visits on a regular basis; however, we do not have any standard hours of operation. We do our best to respond to messages within 48 hours, but sometimes that is not feasible.
We are sharing this information because we want to make sure that our clients know that we are humans who have multiple priorities, just like most other people in the community. We are not a large corporation, we are a small business. Everything that our business does is personally done by either Aaron or Kelsey. We do not rely solely on this business income to stay financially stable so we are happy to be a member of the community that can give more than we take during times of economic crisis.